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David Forward will give YOUR group
The Power of One:
Going from now to WOW in Customer Service!
You spend millions of dollars to attract a customer through the front door, and then lose them—and the business from all the people they tell—when your “weakest link” attends to them.
Yet another magazine publishes its “Best of …” feature and your arch rival is placed at the top of the list; worst yet, your firm is named at the bottom because of a run-in the reporter had with your employee.
David Forward’s presentation, The Power of One, will take your audience on a journey from the worst to the best customer service situations on earth. He will ask—and answer—the question, “Where
does great customer service begin?” Then he’ll give you TAPs: actual “Take Away Points” which will show your people how they can begin giving SuperStar customer service starting the next morning.
David weaves his theme The Power of Onethroughout the presentation because he will illustrate that each person present, from the CEO to janitor, has the power to make a difference in how the customer
perceives your organization.
Managers
will come away with TAPs on how they can set goals, measurable standards, employee motivation and reward systems, communication and leadership skills so every employee will know what is expected of them.
Employees
will learn how to deal with difficult people, the difference between customer needs and customer wants, the cost of having them leave unhappy, and why it benefits the employee to provide SuperStar service.
This is a journey everyone needs to take. It holds no punches. The audience will hear real-world examples of awful…and awesome service. And just as they think it couldn’t happen to them . . . fasten your seat belts, because before every presentation on Customer Service, David will send mystery visitors into YOUR firm and will include those experiences in his presentation! This is not meant to embarrass the innocent! This is the presentation that will show your people how they have the ability to create magical moments every time they deal with a customer . . . that they possess
The Power of One
Click here to find out how David can help make your next event a success
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